Last updated: August 2026
Orders may be canceled for a full refund of any payment made, minus payment processing fees already incurred, at any time before the deposit is applied and production begins.
Because every package is produced to order — sized, numbered, and often branded to a specific roster — deposits are non-refundable once production has started. This reflects the custom nature of team packages and the materials and labor committed at that stage.
If a delivered package does not match the approved manifest (wrong sizes, missing items, or production defects), notify us at carepackagexc@gmail.com within 7 days of delivery with photos and your order number. We will correct, replace, or credit the affected items at no additional cost.
Items that arrive damaged or defective are replaced at no charge when reported within 7 days of delivery. We do not accept returns for items reported after this window unless required by law.
Individual sizing swaps within the same roster order (e.g., a player's size changes before shipment) can typically be accommodated at no charge if requested before production of the affected items is complete.
Approved refunds are issued to the original payment method within 10 business days of approval.
To report an issue or request a refund review, contact carepackagexc@gmail.com or (954) 669-0550 with your order number.